mazdek
E-Commerce & Shop • E-Commerce

Abandoned Cart Recovery

AI-powered cart recovery that wins back abandoners with personalised messages — via email, SMS, and WhatsApp.

12% carts recovered
Email Marketing WhatsApp Automation Personalisation

12%

Carts Recovered

340%

Average ROI

< 1h

First Response

25%

Open Rate

About this Solution

How does Abandoned Cart Recovery work?

On average, 70% of all shopping carts are abandoned. Our Abandoned Cart Recovery Agent converts these lost sales into revenue — automatically and personalised.

The agent analyses customer behaviour: Which products were viewed? How long did they hesitate? What was the likely reason for abandonment? Based on these insights, it creates tailored messages.

Timing is crucial: The first reminder comes after 30 minutes, the second after 24 hours with a small incentive, the third after 72 hours as a last chance. Every message is A/B tested and continuously optimised.

Features

What this agent can do

Multi-Channel Outreach

Reaches customers via email, SMS, WhatsApp, or push notifications — according to preference.

Smart Timing

Learns the optimal time for each customer — based on open rates and activity patterns.

Dynamic Incentives

Automatically offers suitable incentives — from free shipping to personalised discounts.

Abandonment Analysis

Identifies abandonment reasons like high shipping costs, missing payment methods, or technical issues.

Examples

How it works in practice

1

Price-Sensitive Abandonment

"Customer adds items to cart, leaves when shipping costs are displayed."

Agent sends reminder with free shipping code — personalised for first-time buyers.

2

Comparison Shopper

"Customer compares product with other shops, leaves without purchase."

After 24 hours: "Still undecided? Here are 3 reasons why our customers choose us..."

3

Technical Abandonment

"Payment fails, customer abandons frustrated."

Immediate apology with alternative payment link and 5% compensation.

FAQ

Frequently Asked Questions

How is this different from normal email reminders?
Our agent analyses each abandonment individually and creates personalised messages based on customer history, cart contents, and likely abandonment reason — not just generic "Did you forget something?" emails.
Won't customers get annoyed by multiple reminders?
The agent recognises interaction patterns and adjusts frequency. If a customer never opens emails, it switches to other channels. After three contacts without response, the sequence stops automatically.
Can I control the discount levels?
Absolutely. You define maximum discounts, conditions (new customers only, minimum order value) and which products are excluded. The agent optimises within your boundaries.
How quickly will I see results?
Most customers see first recovered carts within the first week. After 30 days, there's enough data to optimise the AI models for your target audience.

Interested in this solution?

Let's discuss how you can turn abandoned carts into revenue.

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