mazdek
Conversational Commerce • E-Commerce & Retail

WhatsApp Shop Agent

Transform WhatsApp into your most powerful sales channel. The AI agent advises customers, showcases products, and completes entire orders — all within a single chat conversation.

47% higher conversion rate
WhatsApp Business E-Commerce Shopify WooCommerce Payments

47%

Higher Conversion Rate

35%

Higher Cart Value

< 5s

Response Time

24/7

Availability

About this Solution

How does the WhatsApp Shop Agent work?

The WhatsApp Shop Agent revolutionizes mobile shopping. Instead of a complex app or website, your customers simply chat with your intelligent sales consultant — around the clock, in their preferred language.

The agent knows your entire product range, current availability, and prices. It can send product images, explain variants, apply discount codes, and complete the entire checkout process — including payment processing via secure payment links.

Through intelligent product recommendations based on the conversation context, the agent increases average cart value by up to 35%. Cross-selling and upselling happen naturally within the conversation.

Features

What this agent can do

Product Catalog Integration

Seamless connection to Shopify, WooCommerce, Magento, or your custom system. Real-time synchronization of inventory and prices.

Secure Payment Processing

Integration with Stripe, Klarna, PayPal, and more payment providers. PCI-DSS compliant payment links directly in the chat.

Intelligent Product Recommendations

AI-powered recommendations based on customer behavior, conversation context, and purchase history.

Multilingual Support

Communicates fluently in English, German, French, Italian, and more languages — automatically detected.

Examples

How it works in practice

1

Product Consultation

""I'm looking for a gift for my wife, she likes jewelry and the color gold.""

Agent presents matching gold jewelry collection with images and prices, asks about budget and occasion.

2

In-Chat Checkout

""Yes, I'll take the necklace! Can I pay with PayPal?""

Agent creates order, generates secure PayPal payment link, and automatically confirms upon payment.

3

Stock Inquiry

""Do you have the black dress in size M?""

Agent checks real-time inventory, informs about availability, and suggests alternatives if needed.

FAQ

Frequently Asked Questions

Which shop systems are supported?
We integrate with all major e-commerce platforms: Shopify, WooCommerce, Magento, PrestaShop, BigCommerce, and custom API-based systems. Integration is done via secure REST APIs.
How secure are the payments?
All payments are processed through PCI-DSS compliant payment providers. Customers receive secure payment links — card data is never transmitted or stored in the chat.
Can the agent handle complex product configurations?
Yes, the agent can perform multi-step product configurations — for example, for personalized products, bundle assemblies, or products with many variants.
How are returns handled?
The agent can also receive return requests, generate return labels, and communicate refund status — all in the same chat thread.

Interested in this solution?

Let's discuss how the WhatsApp Shop Agent can increase your revenue.

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