mazdek
Voice & Communication • Gastronomy

Speech-to-SAP

Customers order via WhatsApp voice message. The agent transcribes, understands order details, and automatically creates orders in SAP Business One.

73% less manual data entry
WhatsAppSAP B1Voice AIGerman/Swiss German

73%

Less manual data entry

24/7

Order taking

< 30s

Order processing

95%

Recognition accuracy

About this solution

How does Speech-to-SAP work?

Speech-to-SAP revolutionizes order processing in gastronomy. Your customers simply speak a WhatsApp message — the AI Agent understands not only High German but also Swiss German and various dialects.

The agent analyzes the voice message, extracts all relevant order details such as dishes, quantities, special requests, and delivery address. It then automatically creates a complete order in SAP Business One — without manual data entry.

When unclear, the agent politely asks: "Would you like the Pizza Margherita in size M or L?" This intelligent follow-up logic minimizes errors and maximizes customer satisfaction.

Features

What this agent can do

Speech Recognition

Understands High German, Swiss German, and regional dialects with over 95% accuracy.

SAP Integration

Direct connection to SAP Business One for automatic order capture and inventory checks.

WhatsApp Business

Seamless integration with WhatsApp Business API for professional customer communication.

Smart Follow-ups

For unclear orders, the agent automatically asks for missing details.

Examples

How it works in practice

1

Phone Order

""I'd like two Margherita pizzas, one Calzone, and three Colas. Please deliver to Bahnhofstrasse 12, 8001 Zurich.""

Agent creates order in SAP with correct products, quantities, and delivery address.

2

Swiss German

""Grüezi, I'd like to order a cheese fondue for four people, with rösti on the side.""

Dialect is correctly interpreted and translated to standard German for SAP.

3

Incomplete Order

""I'd like to order a pizza.""

Agent asks: "Which pizza would you like? We have Margherita, Salami, Quattro Formaggi..."

FAQ

Frequently Asked Questions

Which languages are supported?
We currently support German, Swiss German, English, French, and Italian. Additional languages can be added upon request.
How accurate is the speech recognition?
Our speech recognition achieves over 95% accuracy with clear recordings. With background noise or strong dialects, accuracy may vary, which is why the agent asks for clarification when needed.
Does the system work without SAP?
Yes, we can adapt the agent to various ERP systems, including Microsoft Dynamics, Odoo, or custom solutions.
How are errors handled?
The agent has intelligent error handling: it asks for clarification when uncertain, activates a fallback mechanism for technical issues, and notifies the team.

Interested in this solution?

Let's discuss how Speech-to-SAP can revolutionize your order processing.

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